Shipping

Australia:

POD CO. offers $7.99 standard shipping within Australia for orders below $50. All orders over $50 will receive free standard shipping.

Express shipping upgrades are available at checkout for $5 and orders over $200 will receive free express shipping. 

All orders are shipped via the Australia Post delivery network. Tracking numbers will be supplied for each order via email. 

Get it tomorrow

Order before 10am AEST and select Priority Express Shipping or Priority Express Upgrade for guaranteed same day dispatch. Next day delivery is dependent on your shipping location - using Auspost Express shipping it is expected that all VIC, NSW, SA, QLD, ACT & TAS Metro orders will arrive next business day however WA & NT Metro orders may require an additional business day. Please allow an additional business day for remote and regional areas.

Please double check your shipping address after your order has been placed and  contact us immediately if there has been a mistake as we unfortunately cannot take responsibility if an incorrect shipping address is supplied. If an item is returned to sender either due to an incorrect shipping address or failure to collect from your Post Office, we will issue you a store credit less a $20 return to sender fee.

Delivery is dependent on dispatch date and the estimated delivery time (as below).

Metro Melbourne & Sydney 2-5 business days
Metro Canberra & Brisbane 2-5 business days
Metro Adelaide 2-5 business days
Metro Hobart 3-6 business days
Metro Perth, Darwin 3-8 business days
Regional VIC, ACT, NSW & QLD 2-7 business days, longer for remote areas
Regional SA 2-7 business days, longer for remote areas
Regional TAS 3-8 business days, longer for remote areas
Regional WA & NT 6-12 business days, longer for remote areas

New Zealand:

$10 flat rate shipping for orders up to 2kg via Economy Air (no tracking). Standard shipping (inc. tracking) option also available, prices calculated at checkout depending on total order weight up to 5kg.

In the event that one or more items are unavailable for dispatch, we will contact you with an estimated delivery time for your complete order.  

Cancellations

Provided your order has not already been shipped, we are happy cancel any order if requested. In the event of an order cancellation, we will retain a small charge reversal fee from the original purchase amount. Unfortunately once an order has been shipped we cannot cancel the order and you will need to follow the returns process detailed below.

 

Returns Policy

Love it or your money back

We know trying something new is risky, so we want to make it easy for you. If you order from us, we're more than happy for you to try our pods and if you don't like them, we'll give you your money back. 

There are just a few small conditions to qualify for our money back offer - only one pack per order can be opened, if you've ordered more than one pack or one of our bundles, don't rip them all open - just try one and if you're not happy, let us know. Unfortunately if more than one pack per order is opened, this will void our money back offer. Remaining unopened packs will still be valid for refund. All claims must be made within 30 days of placing your order. Our love it or your money back offer applies to one order per customer.

That's it - if you don't like them after trying them, reach out to us at hello@podco.com.au, we'll send you a return label and all you need to do is pack them up, make sure the rest of the packs are in 'as new' condition and send them back to us for a full refund. Any additional shipping charges paid are non-refundable. 

General returns

At POD CO, customer satisfaction is our number one priority. In the event that you believe the items to be damaged or faulty or if you would like to return an item, please contact us here or you can send an email to hello@podco.com.au and one of our customer service team will be happy to assist you.

*Free returns do not apply to purchases for incompatible machines or change of mind. Returns are still accepted for incompatible machines and change of mind however return shipping must be paid for by the customer.