Shipping & Returns
POD CO. offers $7 standard shipping within Australia for orders below $50. All orders over $50 will receive free standard shipping.
All orders are shipped via the Australia Post delivery network. Tracking numbers will be supplied for each order via email. International orders can be shipped via Air Mail (no tracking) or Pack and Track International (door to door tracking).
Please double check your shipping address after your order has been placed and contact us immediately if there has been a mistake as we unfortunately cannot take responsibility if an incorrect shipping address is supplied. If an incorrect shipping address is supplied and the item is returned to sender we will refund your order less a $10 return to sender fee plus the any shipping charges incurred for the original shipment.
Delivery is dependent on dispatch date and the estimated delivery time (as below).
Metro Melbourne & Sydney 2-5 business days
Metro Canberra & Brisbane 2-5 business days
Metro Adelaide 2-5 business days
Metro Hobart 3-6 business days
Metro Perth, Darwin 3-8 business days
Regional VIC, ACT, NSW & QLD 2-7 business days, longer for remote areas
Regional SA 2-7 business days, longer for remote areas
Regional TAS 3-8 business days, longer for remote areas
Regional WA & NT 6-12 business days, longer for remote areas
All countries: 3-10 business days, longer for remote areas
In the event that one or more items are unavailable for dispatch, we will contact you with an estimated delivery time for your complete order.
Provided your order has not already been shipped, we are happy cancel any order if requested. In the event of an order cancellation, we will retain a small charge reversal fee from the original purchase amount. Unfortunately once an order has been shipped we cannot cancel the order and you will need to follow the returns process detailed below.
Any return request must be made within 30 days of purchase. Any shipping charges either paid by the customer or incurred by us are non-refundable.
Please refer to the following requirements to be eligible for a return:
- Unopened within its original packaging
- In as new condition
- Returned to us at your own expense
At POD CO, customer satisfaction is our number one priority. In the event that you believe the items to be damaged or faulty, please contact us here or you can send an email to firstname.lastname@example.org and one of our customer service team will be happy to assist you.