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FAQ's

Our coffee pods & machine tips
  • How much coffee is in each pod?

POD Co. coffee pods contain approximately 5.5 grams of fresh coffee in each pod. 

  • How long do your pods take to extract?

POD Co. coffee pods are designed to take up to 25 seconds for optimal extraction. We have carefully worked on this to deliver the closest possible experience to what you would get when you order a coffee at a cafe. The slower extraction time allows for maximum flavour, crema and aroma. 

  • How long can I store my POD Co. coffee pods?

Our coffee pods have a shelf life of 12 months however we recommend that you use your POD Co. coffee pods within 30 days of opening the packet to enjoy them at their best. Just make sure the resealable bag is closed properly after every use.

  • Are your pods biodegradable or compostable?

Yes! Our coffee pods are made from plant based materials which are fully biodegradable and compostable! - with the exception of our 40-packs which are soon to follow. Just simply remove the foil lid and dispose of the pod and it will break down in just 720 days - that's less time than it takes an orange peel!

  • Will using POD Co. coffee pods damage my Nespresso® machine?

Our coffee capsules have been specifically designed for use with the Nespresso® system so it will not damage your machine. The capsules are made of a flexible yielding material which won't melt in your machine during the extraction process.

  • I like my coffee strong, can I get a strong coffee from a pod?

Absolutely. A coffee that you purchase in a cafe will most likely contain around 10g of coffee per shot. If you like your coffee strong or like to drink it out of a large mug, we recommend using two pods. If you don't want a large cup of coffee but still want the strength in taste, try only filling the glass 3/4 full with milk.  

  • Is maintaining my machine important?

Definitely. You should look to descale your machine at least once a month – if not more if you use your machine quite frequently – preferably with an organic descaler.

  • How do I prevent coffee build up in my machine?

To make sure you don’t get a build-up of coffee in your machine, we recommend that you run water through the machine first thing in the morning before you make your first coffee. It will make a big difference to the lifespan of your machine and you can always use that water to warm your cup before brewing.

 

Subscriptions
  • When will my first order ship?

All orders placed before 6pm are shipped next business day so your first subscription order will ship pretty much straight away!

  • When will my future orders be shipped?

Future orders will be shipped 30 days from the date of your original purchase.

  • Can I change the blend or the amount of pods I want to receive after I've signed up?

Absolutely! If you feel like you want to change things up next month, just log into your account and update your subscription preferences.

  • How do I skip/cancel a subscription?

Easy - just log in to your account and in a few clicks your subscription can be cancelled. If you still have some pods and think they'll last you a month or you're going away for a few weeks, you can also skip your next delivery. 


Compatibility 
  • Which coffee machines are compatible with POD Co. coffee pods?

POD Co. coffee pods are compatible with the following Nespresso® Original Line machines: Essenza/Essenza Mini, Inissia, Pixie, U Solo/UMilk, Prodigio, Citiz/Citiz&Milk, Lattissima Touch/One/Pro, Expert&Milk, Creatista/Creatista Plus & KitchenAid along with other Nespresso® compatible machines such as Bellini, Kogan, Toro, HomeMaker and others.

    • Can POD Co. coffee pods be used with other capsule machines like Expressi, Dolce Gusto or Nespresso® Vertuo?

Unfortunately our capsules are only compatible with Original Line Nespresso® machines. POD Co. coffee pods are not compatible with Nespresso® Vertuo, Lavazza, Espressotoria, Expressi or Dolce Gusto machines. 

 

Shipping
  • How do I track my order?

Once your order has shipped you will receive an email that will contain a link to track your order. You can also log in to your account through our customer portal to check on the status of your delivery.

  • How long will it take to get my order?

All orders placed before 6pm will be fulfilled next business day. Delivery times will vary depending on your location and shipping method. You can check out our estimated delivery times here

  • How much does shipping cost?

$7 standard shipping and $10 express shipping within Australia for orders below $50. Orders over $50 will receive free standard shipping and orders over $100 will receive free express shipping. All orders are shipped via the Australia Post delivery network.

  • Do you ship internationally?

Yes! We can ship to selected international locations including the UK, Canada, New Zealand, France, Germany, Belgium, Ireland, Italy, Spain, Netherlands, Switzerland, Japan & South Korea. We will be adding more locations very soon.

 

Problems
  • What happens if the pods don't work?

Our pods have been tested on all Nespresso® compatible machines listed here and we are 100% confident that they will also work in yours. If you experience any issues, please reach out to us at hello@podco.com.au and our customer service team will be in touch to help you out.

  • What do I do if my order has gone missing or I have received incorrect products?

If your order’s gone astray, or the coffee you’ve received isn’t the product you’ve purchased, please get in contact with us here or send us an email at hello@podco.com.au and we’ll get you sorted straight away.

  • What should I do if I am not satisfied with the quality of the coffee?

We’re committed to giving you the best cup of coffee that you’ve ever tasted, but if you’re not happy with what you’ve received, please get in contact here with your order number and we’ll get you sorted.

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